Privacy Policy
Last updated: 20/07/2026
1. About this policy
This Privacy Policy explains how Sound Saver LIMITED (trading as Sound Saver) collects and uses personal data when you interact with us — whether you're selling equipment to us, buying from us, browsing our website, or contacting our team. It also sets out your rights and how to reach us.
By using our website or services, you acknowledge you have read this policy.
2. Who we are (data controller)
Sound Saver LIMITED trading as Sound Saver runs www.sound-saver.com, a service for buying and selling pre-owned audio equipment and related accessories.
For most processing described here, we act as the "data controller" (meaning we decide how and why your personal data is used). Where this differs, we explain it in the relevant section.
Our contact details are in the "Contact us" section below.
3. The personal data we collect
We collect different information depending on how you interact with us. This may include:
- Identity & contact details: name, email address, phone number, billing/shipping address.
- Account details: login credentials, preferences (including marketing preferences).
- Transaction details: orders, quotes, payment status, delivery/returns details, warranty support history.
- Item details: information about the equipment you want to sell or buy (models, condition notes, serial numbers where relevant).
- Communications: messages you send us (email, live chat, phone notes, contact forms).
- Website & device data: IP address, browser type/version, device identifiers, operating system, pages viewed, clicks, and similar usage data (often collected via cookies/analytics tools, depending on your choices).
We do not intentionally collect special category data (e.g., health data) unless you choose to share it with us, and we ask you not to send it.
4. How we use your data and our legal bases
UK GDPR requires us to have a legal basis for processing. The most relevant ones for Sound Saver are:
- Contract (to take steps you request or to provide the service)
- Legitimate interests (to run and improve the business, prevent fraud, provide support)
- Consent (mainly for certain cookies and some marketing)
- Legal obligation (e.g., tax, accounting, compliance)
A) If you sell (or ask to sell) equipment to us
What we use: contact details, item details, shipping/collection information, and payment details.
Why: to provide quotes, arrange shipping/collection, assess items, communicate with you, pay you, or return items if you decide not to proceed.
Legal basis: contract (steps at your request / performance of contract); legitimate interests (running our service, quality control, dispute handling).
B) If you buy (or ask to buy) equipment from us
What we use: contact details, order details, payment and delivery details, returns/warranty support details.
Why: to take payment, deliver orders, provide customer support, manage returns, and handle warranty or after-sales queries.
Legal basis: contract; legal obligation (records for accounting/tax); legitimate interests (support and service improvement).
C) If you create and use an account
What we use: name, email address, password (stored securely), preferences (including marketing choices).
Why: to provide account functionality, order history, saved details, and customer support.
Legal basis: contract; legitimate interests (customer service and account management).
D) If you browse our website
What we use: usage data and technical data (e.g., IP address, browser/device info), plus cookie identifiers (where enabled).
Why: to keep the site working, understand performance, improve the experience, and (if you allow it) personalise content and measure marketing effectiveness.
Legal basis: legitimate interests (site operation and improvement); consent (where required for certain cookies/technologies). See our Cookie Policy for details.
E) If you contact us
What we use: your contact details and the contents of your message (and order/quote details where relevant).
Why: to respond, troubleshoot, and provide customer support.
Legal basis: contract (where related to an order/quote); legitimate interests (efficient support and service quality).
F) Marketing and promotional messages
What we use: contact details, marketing preferences, and (where appropriate) high-level interaction data (e.g., purchases or quote activity).
Why: to send updates and offers and to make our marketing more relevant — always subject to your choices and applicable law.
Legal basis: legitimate interests and/or consent (depending on the type of marketing and how you signed up).
You can opt out any time by updating your account settings, using the unsubscribe link in marketing emails, or contacting us using the details below.
G) If you supply goods/services to us (or work for a supplier)
What we use: business contact details, communications, invoicing and payment details.
Why: to manage our supplier relationship and pay invoices.
Legal basis: contract; legitimate interests (operating the business).
H) Fraud prevention, security checks, and identity verification (where applicable)
Some transactions may require checks to reduce fraud and protect customers and Sound Saver.
What we use: information needed to confirm identity and assess risk (which may include verifying contact details, payment signals, or documentation where required).
Why: fraud prevention, theft prevention, and risk management.
Legal basis: legitimate interests; legal obligation (where applicable).
Where checks apply, we'll explain what is involved at the time and who is carrying them out.
I) Recruitment
If you apply for a role, we'll use the personal data you provide (e.g., CV, contact details, work history) to assess your application and manage recruitment. We provide further information during the hiring process.
5. Cookies and similar technologies
We use cookies and similar technologies to operate our site, analyse performance, and (if you allow) support marketing and personalisation. You can control non-essential cookies via our cookie settings.
6. Who we share personal data with
We share personal data only where it's necessary to run Sound Saver and deliver our services. This may include:
- Service providers that support our operations (e.g., payment processors, shipping/carriers, returns handling, customer support tools, hosting, analytics, fraud-prevention tools).
- Professional advisers (e.g., legal advisers, accountants, auditors, insurers).
- Authorities and regulators where required (e.g., to comply with legal obligations or assist with fraud/crime prevention).
- Advertising and measurement partners (subject to your cookie choices and marketing preferences). We do not hand over information that directly identifies you for advertising purposes, but we may use aggregated or pseudonymised reporting to understand campaign performance.
Where we use third-party processors, we require them to protect your data and use it only for the services they provide to us.
7. Business transfers and other disclosures
We may share personal data with third parties in limited circumstances, including:
- if we buy, sell, or restructure part of our business (or its assets), in which case customer information may be shared as part of that process; and/or
- where we need to establish, exercise, or defend legal claims; and/or
- where disclosure is required by law or a court order.
8. International transfers
We usually process personal data in the UK and/or EEA. If we (or our service providers) transfer personal data outside the UK/EEA, we use appropriate safeguards — such as UK/EEA adequacy decisions or approved contractual protections (e.g., standard contractual clauses) — to protect your information.
9. Security
We use technical and organisational measures designed to keep your personal data secure, such as access controls and encryption in transit, and (where appropriate) encryption at rest.
No internet transmission is completely secure. While we take steps to protect your data, you use the internet at your own risk.
If you have an account, please keep your password confidential and do not share it with anyone.
We do not use automated decision-making that produces legal or similarly significant effects on you.
10. How long we keep your data
We keep personal data only for as long as needed for the purposes set out in this policy, including:
- providing services and support;
- meeting legal, tax, and accounting obligations; and
- handling disputes, fraud prevention, and enforcing terms.
Typical examples:
- Order and payment records: retained for accounting/tax requirements.
- Sell quotes and related correspondence: retained for a limited period to manage follow-ups and disputes.
- Support messages: retained for quality and continuity of support.
You can ask us for more detail on retention periods.
11. Your rights
Depending on your circumstances, you may have the right to:
- access your personal data;
- correct inaccurate data;
- request deletion (in certain situations);
- restrict or object to processing (including objection to direct marketing);
- request data portability (in certain situations);
- withdraw consent (where processing relies on consent).
To exercise your rights, contact us using the details below. We may need to verify your identity before responding.
12. Complaints
If you're unhappy with how we handle your personal data, please contact us first and we'll do our best to resolve it. You also have the right to complain to the UK supervisory authority, the Information Commissioner's Office (ICO).
13. Contact us
Sound Saver LIMITED (trading as Sound Saver)
Email: privacy@sound-saver.com
Website: www.sound-saver.com
14. Updates to this policy
We may update this policy from time to time. When we do, we'll update the "last updated" date and, where appropriate, notify account holders of material changes.